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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Sammie Mortensen

November 20, 2023

5  out of  5 rating by Sammie Mortensen
"Lauren Fiore is amazing! As a first time insurance buyer, she has has helped me with my auto and renters insurance, and has been incredibly patient and kind. She's taken time on the phone and via email to help explain all the terminology, policies, and has provided me quick responses when I have needed any addition documents. Would highly recommend!"

Tom Root

November 19, 2023

5  out of  5 rating by Tom Root
"Joe has been very helpful and professional in assisting me to replace both my Home Owners and Auto insurance. I will give him my referrals to everyone who asks me in the future. Thank you very much, Tom Root"

Jennifer Nakrani

November 19, 2023

5  out of  5 rating by Jennifer Nakrani
"I highly recommend Kyle and his staff. They are very friendly and knowledgeable. They helped me get the best rates. A big thank you to Joe. You were excellent to work with!"

Robin Bacote

November 18, 2023

5  out of  5 rating by Robin Bacote
"Amazing customer service. Always helpful and supportive. Shana is my forever agent, but the entire Kyle Fadeley team is amazing!"

anil savarapu

November 17, 2023

5  out of  5 rating by anil savarapu
"Talked to Joe Reed who was just awesome and excellent. Was very patient and answered all questions. Just awesome experience!!"

Ashlyn Almond

July 31, 2023

5  out of  5 rating by Ashlyn Almond
"I highly recommend Shana Chapman at this agency! She is always prompt and thorough with my requests. She maintains professionalism and always has such a cheerful attitude. I love seeing her sweet smile when I go into the office."

Marvin Steele

May 3, 2023

5  out of  5 rating by Marvin Steele
"Friendly service. Quick and responsive to your questions on your insurance policy."

Tori Sloan

March 22, 2023

1  out of  5 rating by Tori Sloan
"Everything was all well and fine until one of us got a ding on our record, and our premiums went up a completely unreasonable amount. So I started shopping around for new policies, and I found one that was the same coverage for even less than what our original premiums were. As we went to cancel our SF policy, not only were we told that we must have lied to the new company because such low rates didn’t exist (they have to pull an MVR so even if we lied they would STILL KNOW), but the office wouldn’t even acknowledge my correspondence, instead going around me to my partner as though I was a child. They then accused us of lying when the policy was created, saying we were married, when we never have been, and it was never implied. Suddenly we should have never been approved for our policy to begin with. Our new policy went into place before we terminated the State Farm policy, and the new cards and declaration pages were all sent to the office, as well as official letters from the new insurance to request cancellation. But now we’ve been reported to the DMV for a lapse in coverage? Cool. Such a thing has never happened to us before with other insurance companies. I will discourage anyone and everyone from using this office because of the terrible service. For years it was great- quick responses, and claims were handled with ease, but the second you make a mistake, even having a spotless record beforehand, they will treat you subhuman."

Manana Moore

November 1, 2022

5  out of  5 rating by Manana Moore
"I have been with State Farm - Kyle Fadeley Insurance Company for many years and they have the best customer service that I have ever experienced anywhere. The staff is very friendly and has all my answers to my questions. Shana kept me updated on changes with my car insurance policy with the addition of my teenage driver. Joe answered questions I had about getting life insurance. Both always prompt in responding to my emails or text messages. Great customer service along with low rates this is the team."

Preston Barlowe

June 24, 2022

5  out of  5 rating by Preston Barlowe
"I just wanted to give a great review for this office. I’ve been with State Farm for awhile and this office is the most friendliest and helpful I’ve ever dealt with. I just called back to get a renters insurance policy and Shana took care of me in 8 minutes. I’m not even kidding! Hands down best prices around and will actually help you and take care of your needs! If I could give more stars I would!"

Dewayne Freeman

May 17, 2022

5  out of  5 rating by Dewayne Freeman
"Very professional and polite"

Zafeena Gordon

April 1, 2022

5  out of  5 rating by Zafeena Gordon
"Called and talked to Joe, he was very friendly, professional and knowledgeable. He did a fantastic job getting me a lower quote for my car and was able to give me a great discount on Renters insurance. Need insurance, Joe is your guy 😊 Thanks Joe"

Tyana D

March 22, 2022

5  out of  5 rating by Tyana D
"Joe was a really great agent to work with. I also like how We were able to do everything with text. Sometimes calling and emailing isn’t best for me I’m more direct with text. It was fast easy and simple! So great I moved my renters policy also!"

Sharlene Rudolph

August 31, 2021

5  out of  5 rating by Sharlene Rudolph
"I'm So appreciative for the representative Joe for saving me from purchasing a vehicle that was $1,000 over priced! I have been with State Farm Insurance for over 30 years and I wouldn't have my insurance any place else!"

Penny Brooks

August 28, 2021

5  out of  5 rating by Penny Brooks
"Very helpful and knowledgeable"

Melissa Rosenblum

May 20, 2021

5  out of  5 rating by Melissa Rosenblum
"Everyone in the office is so helpful and friendly!"

Aria Rose

March 4, 2021

5  out of  5 rating by Aria Rose
"After purchasing a home in Charlotte we were recommended to Kyle Fadeley State Farm for our home owners insurance. What a blessing that was!! Joe Reed has been amazing! Always takes my calls, answers emails promptly and has made great recommendations on how we can save money on our insurance! We’ve even switched our car insurance over! It’s so nice not having to call a 1-800 number for answers! Do yourself a favor and just call Joe!"

Doug Hunter

March 1, 2021

5  out of  5 rating by Doug Hunter
"Great staff. Always friendly and helpful"

Marla Flinton

August 5, 2020

5  out of  5 rating by Marla Flinton
"Changed from Geico after 20+ years to State Farm for my auto and renters insurance. Joe Reed was so very helpful in making this transition which can be a very stressful situation. Thank you so much Joe!! Glad to be part of the State Farm Family."

Jessica Mixon

March 9, 2020

5  out of  5 rating by Jessica Mixon
"I am so thankful for the office staff at this particular location. When I call with questions or to pay my bill, their voices are always so friendly and helpful."

Scott Davis

March 9, 2020

5  out of  5 rating by Scott Davis
"I just switched and had some substantial questions about making some changes in my coverage. The staff there worked with excellence - and patience - and made the change and coverage just what I needed. Though I'm just starting out, I have been impressed by their personal touch, professionalism, and attention to detail. And Kimberly Pratt rocks!"

Marciaq Blackwelder

March 9, 2020

5  out of  5 rating by Marciaq Blackwelder
"Having been covered by Kyle and his professional group of people for the last 30+ years has been a wonderful experience. Kim Pratt and Shanna Chapman have always made us feel as if we are family. Having them cover our vehicles, home, and business keeps our mind at ease."

Carolyn Dawkins-Johnson

March 6, 2020

5  out of  5 rating by Carolyn Dawkins-Johnson
"I want to share my thoughts about StateFarm, I’m truly am blessed to be a part of such a great insurance company. I was changed over to Kyle and his team about 3 years ago and the transition was extremely smooth. I had several conversations with this young woman name Shana, it was about 1.5 years before I actually meet her. Shana is very compassionate and loving. I really felt like I was her best friend before we ever met and now that we have met, I’m her big sister. Now Kyle has reached out to me concerning my daughters insurance and he is so polite and caring. The entire team is very warming and extremely kind. Thank you Kyle and your team for insuring me and caring about my family."

Amy Schronce

March 6, 2020

5  out of  5 rating by Amy Schronce
"I love the entire team at Kyle Fadeley State Farm. I highly recommend this branch because they are truly good neighbors. I used to work next door so I got to see all of their friendly faces on a daily basis. I have state farm auto and state farm home owners and I wouldn't have it any other way! 😊😊 Love you guys!"

seth boheler

March 6, 2020

5  out of  5 rating by seth boheler
"I have been with Kyle Fadeley Insurance for over 15 years. I would recommend them to anyone and everyone. They have the absolute best customer service that I have ever experienced anywhere. They have always treated me like I was family there. Kyle is a super nice guy. I could go in his office, and we could talk about anything. He is very friendly and personable. The staff there has also always been amazing. Shana Chapman has always taken care of all my policies. She has always been there when I needed her to answer any questions, or make any changes to any of my policies. She always promptly returns my phone calls if I miss her when i call. She has the sweetest personality and is a wonderful lady. I love me some Kyle Fadeley State Farm, and I have no intentions of ever doing business elsewhere! Seth Boheler"