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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Farzaana Carey

Farzaana Carey

October 9, 2024

5  out of  5
rating by Farzaana Carey
"Liz is amazing. She’s super kind and sweet. It was my very first time needing assistance regarding a claim and she made the process so easy and swift. Love love love Liz and State Farm!"
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Dan McDermott

October 8, 2024

5  out of  5
rating by Dan McDermott
"The team is extremely responsive and helpful. They get an A+. Liz, thank you, for all you do! You make easy!"
We responded:
"Thank you Dan for the review and recognizing Liz. "
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Penny Brooks

October 2, 2024

5  out of  5
rating by Penny Brooks
"Very helpful and knowledgeable"
We responded:
"Thank you Penny for your review. We appreciate it and appreciate you."
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Billie Kiernan

September 30, 2024

5  out of  5
rating by Billie Kiernan
"We have been with Kyle’s office for over 25 years. It’s hard to believe it’s been that long! His office has served us well for all our insurance needs."
We responded:
"Yes it’s hard to believe Billie. Thank you kindly for your review. We appreciate you!"
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Andrea Odom

September 20, 2024

5  out of  5
rating by Andrea Odom
"We have been with Kyle for many years, they are always so nice and helpful! They even call when I am getting ready to be late on a payment, so I don’t get behind! Great customer service!"
We responded:
"Thank you Andrea for your 5 Star Review. And yes we have been together for many years. It’s been a great ride. "
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Dezia Patterson

September 19, 2024

5  out of  5
rating by Dezia Patterson
"I had an exceptional experience with Liz Church at State Farm Insurance agency. From our first meeting, Liz demonstrated a deep knowledge of the insurance products available and took the time to understand my specific needs. Liz was very patient, answering all my questions and providing clear explanations, which made the process much easier for me. I look forward to working with Liz in regards to my insurance moving forward and in the future."
We responded:
"Thank you Dezia for the 5 Star Review and mentioning Liz. "
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Frank George

September 18, 2024

5  out of  5
rating by Frank George
"I have been with the Kyle Fadeley State Farm Insurance Agency for 7+ years. Anytime I have an issue or question about my auto insurance I have received a fast and satisfactory answer. They always resolve the issue."
We responded:
"Thank you Frank. We appreciate you!"
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Kayleigh locke

September 17, 2024

5  out of  5
rating by Kayleigh locke
"I adore this team so much. They are the reason I have never thought about changing insurance companies for over a decade. They are always there to answer any questions, fight for me when my car is completely totaled when I wasn’t even in the car, and work quickly to make sure I’m covered and safe. You can tell they actually care and you’re not just a number. Shout out to Shana, Kristen, Lauren, Liz y’all are absolute queens!"
We responded:
"Thank you Kayleigh for your very kind words. "
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timothy white

September 17, 2024

5  out of  5
rating by timothy white
"The greatest professional people to get help from I exchanged more vehicles than most people they all ways go Beyond the call of duty to help me.Thank you all job well done!!!"
We responded:
"Thank you Tim! I appreciate you taking time to write a review. "
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Clarissa Jackson

August 26, 2024

5  out of  5
rating by Clarissa Jackson
"Kyle and his team at State Farm Insurance has been none other than professional. My concerns are answered in a timely manner and if I have any questions, the representative assisting will make sure that I have complete understanding before ending the call."
We responded:
"Thank you kindly Clarissa for the 5 Star Review. "
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Mercedes Toscano

August 21, 2024

5  out of  5
rating by Mercedes Toscano
"Spoke to Liz on the Phone who is not from the office in Denver NC however she made it so easy for me to resolved what it was bugging me Thank you Liz and Thank you Hannan who always helped me too Thank you Guys"
We responded:
"Thank you Mercedes and providing Liz a 5 Star Review. "
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Yolanda Thomas

August 20, 2024

4  out of  5
rating by Yolanda Thomas
"Liz, Answered my question expeditiously and effectively."
We responded:
"Thank you Yolanda!"
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Anthony Montesano

August 12, 2024

5  out of  5
rating by Anthony Montesano
"Kyle Fadeley’s State Farm office are amazing when it comes to going above and beyond for you. I have been with them for almost 20 years and i wouldn’t change for anyone else. The whole staff is friendly and have tons of experience. I highly recommend if your considering making a change with your insurance company."
We responded:
"Thank you Tony for the nice 5 Star Review!"
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Adam Abegaz

August 9, 2024

5  out of  5
rating by Adam Abegaz
"Joe Reed. is exceedingly professional his customer service was very incredible I recommend him for his outstanding service. We bought all variety of insurance for business, auto & home insurances. Adam Abegaz"
We responded:
"Thank you Adam and for offering a nice 5 Star Review for Joe Reed. "
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Mack Madeoff

August 4, 2024

5  out of  5
rating by Mack Madeoff
"Lauren is a great insurance agent to work wit as a client, very patient and understand towards My situation, thankful for her and the Charlotte State Farm team!"
We responded:
"Thank you Mack and mentioning Lauren. We appreciate you!"
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Robert Sconzo

August 2, 2024

5  out of  5
rating by Robert Sconzo
"Make sure to ask for Lauren when you call. Always caring and concerned. Thanks for your attention."
We responded:
"Thank you Robert for your review and mentioning Lauren. "
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Clinton Martin

August 1, 2024

5  out of  5
rating by Clinton Martin
"Call the office to get some quotes. I talked with Liz and Lauren. They very knowledgeable and very helpful. I gave it five stars because of the exceptional customer service."
We responded:
"Thank you Clinton and recognizing Liz and Lauren. "
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Shannon Farrar

August 1, 2024

5  out of  5
rating by Shannon Farrar
"I have been a client of Kyle Fadeley for 30 years now and his team has been amazing for everything I’ve needed - car insurance for myself and my kids, new cars, from apartment to a house to another house- they have taken care of me every step of the way. Always pleasant, timely, and communicative, I’m always grateful to be their client!"
We responded:
"Thank you Shannon for the nice review. We appreciate you. "
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Angela Boyd

August 1, 2024

5  out of  5
rating by Angela Boyd
"Liz at the front desk she is so awesome I was there to switch over my insurance because I purchased another vehicle and she was so amazing with her customer service and knowledge of the insurance. I love State Farm. I’ve been with them now for 10+ years and I wouldn’t change it for the world. They will help you give you a better understanding. on the process of insurance and was best for you and the drive safe is awesome as well. I will recommend anyone that’s looking for good insurance as a bundle package tri-state Farm."
We responded:
"Thank you Imani for taking the time to write a nice review for Liz. "
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T D

July 31, 2024

5  out of  5
rating by T D
"Liz, is quick to respond and very efficient. The entire team always provides great customer service."
We responded:
"Thank you T D and for recognizing Liz!"
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Paul Spengler

July 31, 2024

5  out of  5
rating by Paul Spengler
"Have had great service these past 11 years."
We responded:
"Thank you Paul!"
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Trevor Melito

July 27, 2024

5  out of  5
rating by Trevor Melito
"Best in the business!"
We responded:
"Thank you Trevor for the Five Star Review!"
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Vicki Hunter

July 24, 2024

5  out of  5
rating by Vicki Hunter
"I just love it when I call someone answer and it be a kind voice on the other end, ready to help me with any questions or concerns that I may have AWESOME TEAM!"
We responded:
"Vicki, Thank you for your review. I agree. It is a comforting feeling when you call a business and the person on the other end is kind and you don’t have to listen to an auto attendant and push 5 buttons to get you where you need to be. "
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Rusty Thomaston

July 22, 2024

5  out of  5
rating by Rusty Thomaston
"In today’s world where so many things are impersonal, it’s refreshing when you are able to deal with a large company like State Farm and get the “down home” customer service that is lacking so much of the time. Joe Reed at Kyle Fadeley’s office has made our transition from TN to NC a breeze!"
We responded:
"Rusty, Thank you so much for your review and mentioning Joe Reed. We appreciate you and allowing us to service you. "
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Bri Daugherty

July 22, 2024

5  out of  5
rating by Bri Daugherty
"Hi there! If you’re on the fence about what auto insurance is the best option on the market right now, it’s State Farm! I wish I would have switched sooner. Attentive, friendly and quick to answer questions in a professional manner."
We responded:
"Hi Bri! Thank you for your Five Star Review!"