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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Manana Moore

November 1, 2022

5  out of  5 rating by Manana Moore
"I have been with State Farm - Kyle Fadeley Insurance Company for many years and they have the best customer service that I have ever experienced anywhere. The staff is very friendly and has all my answers to my questions. Shana kept me updated on changes with my car insurance policy with the addition of my teenage driver. Joe answered questions I had about getting life insurance. Both always prompt in responding to my emails or text messages. Great customer service along with low rates this is the team."

Preston Barlowe

June 24, 2022

5  out of  5 rating by Preston Barlowe
"I just wanted to give a great review for this office. I’ve been with State Farm for awhile and this office is the most friendliest and helpful I’ve ever dealt with. I just called back to get a renters insurance policy and Shana took care of me in 8 minutes. I’m not even kidding! Hands down best prices around and will actually help you and take care of your needs! If I could give more stars I would!"

Dewayne Freeman

May 17, 2022

5  out of  5 rating by Dewayne Freeman
"Very professional and polite"

Zafeena Gordon

April 1, 2022

5  out of  5 rating by Zafeena Gordon
"Called and talked to Joe, he was very friendly, professional and knowledgeable. He did a fantastic job getting me a lower quote for my car and was able to give me a great discount on Renters insurance. Need insurance, Joe is your guy 😊 Thanks Joe"

Tyana D

March 22, 2022

5  out of  5 rating by Tyana D
"Joe was a really great agent to work with. I also like how We were able to do everything with text. Sometimes calling and emailing isn’t best for me I’m more direct with text. It was fast easy and simple! So great I moved my renters policy also!"

Sharlene Rudolph

August 31, 2021

5  out of  5 rating by Sharlene Rudolph
"I'm So appreciative for the representative Joe for saving me from purchasing a vehicle that was $1,000 over priced! I have been with State Farm Insurance for over 30 years and I wouldn't have my insurance any place else!"

Penny Brooks

August 28, 2021

5  out of  5 rating by Penny Brooks
"Very helpful and knowledgeable"

Melissa Rosenblum

May 20, 2021

5  out of  5 rating by Melissa Rosenblum
"Everyone in the office is so helpful and friendly!"

Aria Rose

March 4, 2021

5  out of  5 rating by Aria Rose
"After purchasing a home in Charlotte we were recommended to Kyle Fadeley State Farm for our home owners insurance. What a blessing that was!! Joe Reed has been amazing! Always takes my calls, answers emails promptly and has made great recommendations on how we can save money on our insurance! We’ve even switched our car insurance over! It’s so nice not having to call a 1-800 number for answers! Do yourself a favor and just call Joe!"

Doug Hunter

March 1, 2021

5  out of  5 rating by Doug Hunter
"Great staff. Always friendly and helpful"

Ashlyn Almond

February 9, 2021

5  out of  5 rating by Ashlyn Almond
"I LOVE this agency! Everyone is so friendly and professional. My agent is always willing to help and answer any questions I have. I recently got married, and my agent was very knowledgeable in assisting my new husband and I with offering bundles and discounts! They are prompt in returning emails and phone calls, also. This State Farm definitely feels like family whenever I visit!"

Marla Flinton

August 5, 2020

5  out of  5 rating by Marla Flinton
"Changed from Geico after 20+ years to State Farm for my auto and renters insurance. Joe Reed was so very helpful in making this transition which can be a very stressful situation. Thank you so much Joe!! Glad to be part of the State Farm Family."

Jessica Mixon

March 9, 2020

5  out of  5 rating by Jessica Mixon
"I am so thankful for the office staff at this particular location. When I call with questions or to pay my bill, their voices are always so friendly and helpful."

Scott Davis

March 9, 2020

5  out of  5 rating by Scott Davis
"I just switched and had some substantial questions about making some changes in my coverage. The staff there worked with excellence - and patience - and made the change and coverage just what I needed. Though I'm just starting out, I have been impressed by their personal touch, professionalism, and attention to detail. And Kimberly Pratt rocks!"

Marciaq Blackwelder

March 9, 2020

5  out of  5 rating by Marciaq Blackwelder
"Having been covered by Kyle and his professional group of people for the last 30+ years has been a wonderful experience. Kim Pratt and Shanna Chapman have always made us feel as if we are family. Having them cover our vehicles, home, and business keeps our mind at ease."

Carolyn Dawkins-Johnson

March 6, 2020

5  out of  5 rating by Carolyn Dawkins-Johnson
"I want to share my thoughts about StateFarm, I’m truly am blessed to be a part of such a great insurance company. I was changed over to Kyle and his team about 3 years ago and the transition was extremely smooth. I had several conversations with this young woman name Shana, it was about 1.5 years before I actually meet her. Shana is very compassionate and loving. I really felt like I was her best friend before we ever met and now that we have met, I’m her big sister. Now Kyle has reached out to me concerning my daughters insurance and he is so polite and caring. The entire team is very warming and extremely kind. Thank you Kyle and your team for insuring me and caring about my family."

Amy Schronce

March 6, 2020

5  out of  5 rating by Amy Schronce
"I love the entire team at Kyle Fadeley State Farm. I highly recommend this branch because they are truly good neighbors. I used to work next door so I got to see all of their friendly faces on a daily basis. I have state farm auto and state farm home owners and I wouldn't have it any other way! 😊😊 Love you guys!"

seth boheler

March 6, 2020

5  out of  5 rating by seth boheler
"I have been with Kyle Fadeley Insurance for over 15 years. I would recommend them to anyone and everyone. They have the absolute best customer service that I have ever experienced anywhere. They have always treated me like I was family there. Kyle is a super nice guy. I could go in his office, and we could talk about anything. He is very friendly and personable. The staff there has also always been amazing. Shana Chapman has always taken care of all my policies. She has always been there when I needed her to answer any questions, or make any changes to any of my policies. She always promptly returns my phone calls if I miss her when i call. She has the sweetest personality and is a wonderful lady. I love me some Kyle Fadeley State Farm, and I have no intentions of ever doing business elsewhere! Seth Boheler"

David Guthrie

March 6, 2020

5  out of  5 rating by David Guthrie
"We have been customers with this agent for years. Kyle and Shana have always been very pleasant and eager to help. They always make you feel like you are important and that you matter to them. Keep up the GREAT work guys and we will be here forever. Thanks for all you do . :)"

Alex Courtwright

March 6, 2020

4  out of  5 rating by Alex Courtwright
"Great office. Friendly staff that is very helpful with insurance needs. Would definitely recommend!"

Chase P

March 6, 2020

5  out of  5 rating by Chase P
"I've been a customer for several years. This agency is professional, attentive, and thorough. Each time I've called into the office I always speak with someone in the office and they provide me with options for any scenario. I would highly recommend to anyone looking for a professional insurance agent."

Deidra Thomas

March 6, 2020

5  out of  5 rating by Deidra Thomas
"Great customer service and very friendly staff. The agent I worked with was very knowledgeable about what I was looking for."

Stephaine Deffinger

March 6, 2020

5  out of  5 rating by Stephaine Deffinger
"Just wanted to share how great the Farm Family has been with helping us as our daughter recently got her license and a car! Every parents angst! Shana made this all so much easier than we had expected. Helping get copies of insurance cards and helping us sign up for the DRIVE SAFE PROGRAM and app to help offset the new cost of a new driver! Kristen always answers the phone with a smile on her face! You can hear it! Thank you for all your help! We know that insurance costs can be a lot to deal with but when you have pleasant associates to help you it’s not as hard!! :)"

Markee Roseboro

March 6, 2020

5  out of  5 rating by Markee Roseboro
"Kyle Fadeley and his team have always been extremely professional and friendly. It is obvious that putting their clients first is a top priority for the team."

Anna Monroe

March 6, 2020

5  out of  5 rating by Anna Monroe
"I love this office, they are always very friendly and helpful!"